Shipping policy

 

Shipping Policy

Thank you for shopping with Breakthrough Collection!
We value your business and are committed to providing timely and reliable delivery for every order. Please review our shipping policy below to stay informed about our process.

1. Digital Downloads

  • Digital files and printables are available for immediate download after your purchase is completed.

  • You will receive a confirmation email with your download link right away.

2. Ready-to-Ship Gifts

  • All non-custom, ready-made items are processed and shipped within 2 – 3 business days.

  • Please note that pre-order items or back-ordered products are excluded from this timeframe.

3. Custom & Personalized Orders

  • All custom or personalized items, including handcrafted and made to order.

  • Please allow 7–14 business days for processing and production before shipment.

  • You will receive a shipping notification with tracking details once your order is dispatched.

4. Shipping Carriers

  • We partner with trusted national carriers to ensure safe and reliable delivery.

  • A tracking number will be provided via email once your order has shipped.

  • Breakthrough Collection is not responsible for lost, stolen, or misdelivered packages once the carrier marks an item as delivered.

5. Shipping Delays

  • While we strive for punctual delivery, delays may occur due to weather conditions, carrier issues, or high-volume shipping seasons.

  • We sincerely appreciate your patience and understanding in such cases.

6. Order Confirmation

  • Once your order is placed, you will receive an email confirmation summarizing your order details and estimated shipping timeframe.

  • If you do not receive confirmation within 24 hours, please check your spam folder or contact our support team.

7. Address Verification

  • Please ensure that your shipping address is accurate and complete before finalizing your order.

  • We are not responsible for parcels lost due to incorrect addresses or delays caused by address errors provided by the customer.

8. Customer Service

  • For assistance with your order, shipping updates, or general questions, please contact us through the chat box on our website or by email at:
    📧 support@breakthroughcollection.com